Question 1

What is HMSi360?

Accepted Answer

HMSi360 (HMS integrated 360) is a complete hospital management system covering patient registration, electronic health records, appointments, inpatient care, pharmacy, laboratory, radiology, billing, insurance claims and reporting — all running from one shared database.

Question 2

Is my patient data secure and compliant?

Accepted Answer

Yes. Data is encrypted in transit, access is role-based, and every sensitive action is audit-logged. The platform is designed for compliance with the Nigeria Data Protection Act 2023 and equivalent frameworks in other African countries.

Question 3

Does HMSi360 work with HMOs and NHIA?

Accepted Answer

Yes. A payer registry ships with NHIA, state schemes and major Nigerian HMOs pre-configured. You can track every claim from draft to payment, record rejection reasons, and export claims in the format each payer requires.

Question 4

Can patients pay by card or transfer?

Accepted Answer

Yes. Alongside cash and POS recording, HMSi360 integrates Flutterwave so patients can pay by card, bank transfer or QR — receipts and invoice status update automatically.

Question 5

What happens when the internet goes down?

Accepted Answer

The app keeps working. Recent records stay readable from the device, and new clinical entries are queued locally and synced automatically when the connection returns. Your data is always stored centrally and never lost.

Question 6

Can I use HMSi360 across multiple branches?

Accepted Answer

Yes — the Enterprise plan supports hospital groups and multi-branch operations under one account, with consolidated reporting.

Question 7

How long does setup take?

Accepted Answer

Minutes. Register your hospital, add staff, and start seeing patients. Default catalogs (services, lab tests, radiology exams, payers) are pre-installed, and everything is editable to match your fee schedule.

Question 8

Can I migrate data from my current system?

Accepted Answer

Yes. We support CSV imports for patient registers, and our Custom plan includes assisted migration from legacy systems. Your data always remains exportable — no lock-in.

Question 9

Does it support telemedicine?

Accepted Answer

Yes. Book telemedicine appointments and a secure video link is generated automatically. Consultations are documented in the EHR and require a doctor with an MDCN registration number, per the National Telemedicine Guidelines.

Question 10

What languages are supported?

Accepted Answer

The interface is available in English and French, with more languages planned as we expand across the continent.

Question 11

Is there a free plan or trial?

Accepted Answer

You can register and start using HMSi360 free. Paid plans unlock more staff accounts and advanced modules — upgrade only when you need to.

Question 12

Can HMSi360 integrate with other systems?

Accepted Answer

Yes. A read-only HL7 FHIR R4 API covers Patient, Encounter, Observation, MedicationRequest, DiagnosticReport and Condition, and monthly DHIS2 aggregate exports support public-health reporting.

Frequently asked questions